Mental Health Intake Specialist / Coordinator

Overview

Axe Recruiting has been retained by a respected and fast-growing mental health organization to identify and secure a full-time Intake Specialist / Coordinator for their Westbury, NY location. This is an immediate and urgent need, with the potential for future flexibility or remote work as the organization expands its clinical operations.

This position plays a key role in the patient experience, serving as the first point of contact and facilitating the intake, verification, and scheduling process. The ideal candidate is highly organized, patient-focused, and comfortable managing the operational demands of a clinical environment.

Compensation

• Hourly: $18.00 – $22.00 per hour (based on experience)

• Employment Type: Full-Time (initial), Hourly, Non-Exempt

• Future conversion to part-time may be possible, subject to clinic needs

Key Responsibilities of Intake Specialist

• Welcome and assist new and existing patients in a courteous and professional manner

• Conduct intake screenings, gathering demographic, insurance, and referral information

• Verify insurance coverage and explain benefit details to patients accurately

• Schedule initial appointments with appropriate clinical providers

• Maintain accurate documentation within the Electronic Medical Record (EMR) system

• Coordinate communication between patients, providers, and administrative/billing teams

• Support daily front-desk operations and ensure the clinic environment runs smoothly

• Maintain strict adherence to HIPAA and all applicable patient confidentiality regulations

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred

• Previous experience in medical or mental health intake, scheduling, or administrative support strongly preferred

• Proficiency with EMR systems and insurance verification processes

• Excellent communication and interpersonal skills

• Ability to manage multiple tasks efficiently and work effectively within a team

• Bilingual (Spanish) is considered a strong asset

Benefits for Full-Time Employees

• Medical, dental, vision, and life insurance with employer contributions

• 401(k) retirement plan with up to 4% company matching

• 15 days of paid time off (PTO) annually

• 6 paid company holidays per year

• Sick leave in accordance with New York State regulations

• Annual training and development allowance for approved certifications, courses, or conferences

Additional Information

• This is an urgent, in-person hire based in Westbury, NY

• Immediate availability is strongly preferred

• Future opportunities for remote or hybrid arrangements may be available depending on organizational needs

For consideration, please submit your resume through Axe Recruiting. For questions or additional information, contact our team directly at [email protected] or call 1-888-340-3048.