Inside the Modern RevOps Function

Inside the Modern RevOps Function

RevOps has transformed in the last 3 years from a sales-operations subfunction into a strategic commercial leadership function. Companies still operating RevOps as “the team that builds Salesforce reports” are leaving meaningful leverage on the table....
What Makes a Great CSM at Growth-Stage SaaS

What Makes a Great CSM at Growth-Stage SaaS

The Customer Success Manager role has changed materially in the last few years. The CSMs who outperform now operate more like revenue-driving account managers than service-driving relationship managers. Hiring against the older profile produces predictable...
What Makes a Great Enterprise AE

What Makes a Great Enterprise AE

Enterprise account executive is one of the highest-leverage roles in B2B sales — and one of the most miscast. Mid-market reps with enterprise titles routinely flame out at companies that don’t validate deal-history depth. Real enterprise AEs operate on a...
What Makes a Great SaaS AE in 2026

What Makes a Great SaaS AE in 2026

The job of a SaaS account executive has changed materially in the last 3 years. Buyer behavior shifted post-ZIRP. AI is reshaping the early-stage prospecting motion. Procurement cycles tightened. Compensation tightened. The reps who outperform in this environment...
Customer Success Leadership Compensation 2026

Customer Success Leadership Compensation 2026

Customer Success leadership compensation has moved meaningfully closer to sales leadership compensation in the last 24 months as the function has been recognized as revenue-driving rather than service-delivering. Companies still benchmarking CS leadership against...
CRO Compensation: Cash, Equity, and Accelerators

CRO Compensation: Cash, Equity, and Accelerators

CRO compensation is the most negotiated executive offer in growth-stage SaaS. Strong CRO candidates typically have multiple offers in finalist stage. The companies that win finalists understand the full structure — not just OTE — and design offers around what actually...