Website axerecruiting Axe Recruiting
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Position Overview
Axe Recruiting is hiring a Senior Customer Success Manager based in the Charlotte, North Carolina area. This role is ideal for an experienced client success professional who thrives managing strategic accounts, collaborating cross-functionally, and delivering measurable business outcomes.
The Senior Customer Success Manager will oversee key client relationships, analyze performance data, and drive strategic initiatives that improve client satisfaction and long-term value. This individual will work closely with leadership, operations, and performance teams to ensure alignment and successful execution.
Key Responsibilities
Strategic Client Management
- Lead senior-level client relationships and strategic discussions
- Act as primary client advocate internally
- Support retention and growth initiatives
- Deliver strategic performance reviews
Performance & Insights
- Analyze client performance metrics and identify opportunities
- Monitor campaign health and risk indicators
- Provide data-driven recommendations
- Support KPI tracking and reporting
Cross-Functional Leadership
- Partner with operations, analytics, and leadership teams
- Align stakeholders around client strategy
- Drive coordinated execution of initiatives
- Support continuous improvement efforts
Client Growth Strategy
- Identify opportunities for optimization and expansion
- Support operational efficiency initiatives
- Deliver weekly performance updates
- Guide clients on best practices
Team Support
- Mentor junior customer success team members
- Support consistent client delivery standards
- Contribute to process improvement initiatives
Qualifications
Experience
- 3–5 years Customer Success or Account Management experience
- Experience managing complex client relationships
- Cross-functional collaboration experience
- Strong presentation and communication skills
Skills
- Strategic thinking
- Analytical mindset
- Stakeholder management
- Relationship building
- Problem solving
- Data-driven decision making
Technical Skills
- Microsoft Office (Excel, PowerPoint)
- Google Workspace
- CRM platforms
- BI/reporting tools preferred
Education
Degree, diploma, or equivalent professional experience
Compensation & Benefits
- Base salary: $80,000 – $95,000
- 10% performance bonus
- Health, dental, and vision coverage
- Paid sick days
- Employee wellness resources
- Flexible work environment
- Growth and advancement opportunities
- Collaborative culture
Location
Charlotte, North Carolina area
Hybrid work environment
Apply
To apply, please send your resume to:
Axe Recruiting
[email protected]
To apply for this job email your details to hiring@axerecruiting.com