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Position Overview
Axe Recruiting is partnering with a growing, client-focused organization to hire a Senior Customer Success Manager based in Toronto, Ontario. This role is ideal for a strategic client success professional who excels at managing complex accounts, influencing cross-functional stakeholders, and driving measurable client outcomes.
The Senior Customer Success Manager will act as a trusted advisor to clients, using performance insights and strategic planning to optimize results. This individual will collaborate closely with operations, analytics, and field teams to ensure successful execution and long-term client growth.
Key Responsibilities
Strategic Client Leadership
- Manage senior-level client relationships and act as trusted advisor
- Lead strategic planning discussions and performance reviews
- Support client retention, renewal, and growth initiatives
- Represent client needs internally across departments
Performance & Analytics
- Analyze weekly performance metrics and campaign results
- Identify risks, opportunities, and optimization strategies
- Deliver insights and recommendations to clients and leadership
- Track KPIs and ensure alignment with client goals
Cross-Functional Collaboration
- Partner with operations, analytics, and field teams
- Align internal stakeholders around client priorities
- Drive coordinated execution of client strategies
- Support continuous improvement initiatives
Client Growth & Optimization
- Recommend performance improvements and strategic adjustments
- Support territory planning and operational efficiency
- Deliver campaign health updates and reporting
- Guide clients on best practices and performance strategy
Team Leadership
- Provide guidance to junior customer success team members
- Support consistent service delivery standards
- Contribute to process improvements and best practices
Qualifications
Experience
- 3–5 years in Customer Success, Account Management, or Client Services
- Experience managing complex client relationships
- Experience working cross-functionally with multiple stakeholders
- Strong presentation and communication experience
Skills
- Strategic thinking and analytical mindset
- Strong relationship management skills
- Ability to influence stakeholders
- Data-driven decision making
- Excellent communication skills
- Proactive problem-solving ability
Technical Skills
- Microsoft Office (Excel, PowerPoint)
- Google Workspace
- CRM or client reporting platforms
- Business intelligence tools preferred
Education
Post-secondary degree, diploma, or equivalent experience
Compensation & Benefits
- Base salary: $75,000 – $95,000
- 10% performance bonus
- Comprehensive health and dental benefits
- Paid sick days
- Employee wellness programs
- Flexible hybrid work environment
- Career advancement opportunities
- Inclusive and collaborative culture
Location
Toronto, Ontario
Hybrid work environment
Apply
To apply, please send your resume to:
Axe Recruiting
[email protected]
To apply for this job email your details to hiring@axerecruiting.com