How to Hire a VP Customer Success Who Actually Owns NRR

How to Hire a VP Customer Success Who Actually Owns NRR

Most SaaS companies hire their VP Customer Success the way they hire their first Head of Support — as the senior leader of a service function. Then they get frustrated when retention numbers don’t improve, expansion stalls, and the VP CS can’t articulate...
How to Hire Enterprise AEs Without Overpaying

How to Hire Enterprise AEs Without Overpaying

Enterprise AE hiring is where most companies overspend. The market for genuinely strong enterprise sellers is competitive, the comp bands stretch into VP territory, and the cost of a single bad hire compounds across multiple lost deals over 12-18 month cycles. The...
How to Hire a CRO: Retain vs. Promote vs. Hire Externally

How to Hire a CRO: Retain vs. Promote vs. Hire Externally

The CRO hire is one of the highest-stakes decisions a CEO will make. Get it right, and you have a revenue partner who can shoulder commercial execution while you focus on strategy, product, fundraising, and the broader org. Get it wrong, and you’ll spend 12-18...
How to Hire Your First SDR: A Founder’s Guide

How to Hire Your First SDR: A Founder’s Guide

Hiring your first SDR is one of those decisions that looks small on the org chart and turns out to be enormous in practice. Done well, you build a pipeline engine that compounds. Done poorly, you spend $80K on a 22-year-old who quits in five months, you blame...
How to Hire a VP of Sales for a Series B SaaS Company

How to Hire a VP of Sales for a Series B SaaS Company

Hiring your VP of Sales at Series B is one of the highest-leverage decisions you’ll make in the company’s history. Get it right, and the next 18 months compound into a real revenue engine. Get it wrong, and you’ll spend the equivalent of a Series B...