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Axe Recruiting, on behalf of our client in the mental health sector, is seeking a Medical Services Coordinator. This role is vital in supporting psychiatric clinicians and patients while ensuring efficient coordination of care and an excellent overall patient experience.
Key Responsibilities
Operational Excellence
Act as the central point of contact for clinicians and patients, fostering a professional and supportive environment.
Promote a positive workplace culture across in-office and remote teams.
Respond promptly to patient needs, including managing complex or emotional situations.
Communicate effectively with clinicians, peers, and patients to ensure satisfaction and quality of care.
Patient Support
Assist clinicians with patient-related administrative needs including prior authorizations, medication approvals, lab orders, patient letters, and medical records requests.
Manage phone systems and patient inquiries regarding medication, refills, scheduling, and urgent concerns.
Ensure accuracy of pharmacy and patient data within the EHR system.
Support patients with telehealth access and portal troubleshooting.
Coordinate external referrals and ensure timely patient follow-up.
Clinician Support
Provide day-to-day administrative assistance to psychiatric clinicians, including handling correspondence, forms, and documentation.
Serve as a liaison to streamline communication between patients and clinicians.
Assist with patient termination processes, including letters, referrals, and status updates.
Required Skills & Abilities
Direct experience with TMS (Transcranial Magnetic Stimulation) is critical to success in this role.
Ability to multitask and manage priorities while ensuring accuracy.
Strong written and verbal communication skills, with professionalism and empathy.
Proficiency in G-Suite and EMR platforms.
Knowledge of HIPAA compliance and handling of sensitive patient information.
Education & Experience
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
At least 1 year of experience in healthcare operations, medical administration, or a similar role.
Previous exposure to psychiatric or behavioral health environments is preferred.
How to Apply
Please submit your resume and cover letter to:
📩 [email protected]
To apply for this job email your details to hiring@axerecruiting.com